- High Adoption Rate: 89% of small businesses are using AI tools, mostly for automating routine tasks and improving productivity.
- Main Applications: AI is primarily used in customer service (e.g., chatbots) and marketing (e.g., automated social media posting).
- Challenges: Despite high adoption, small businesses face barriers such as lack of time, limited understanding, and concerns over the cost of implementation.
- AI’s Potential: Small business owners acknowledge AI’s potential to transform operations but need support in navigating its full implementation.
- Solution: Providing clear educational resources and accessible AI tools can help small businesses overcome challenges and maximize benefits.
- Flexible AI Use: Businesses report that AI tools are flexible enough to be tailored to their specific needs, from automating tasks to improving customer interactions.
Source: Axios